FREQUENTLY ASKED QUESTIONS (FAQ)
Since we air-flown fresh products from Japan every week, it would be best if you can order in-advance.
We usually open our fresh vegetables and seafood pre-orders such as fresh sashimi and uni during weekends (Friday 12pm onwards) and a last-round pre-order mid-week (Wednesday evening). Fresh items and products will arrive by the end of the week (Friday-Saturday).
If you are purchasing fresh, air-flown items, we would recommend you arrange your delivery during the weekend.
IQF is a form of freezing technology where every individual piece in the packet is frozen separately from the others. The great thing about it is that the process does not damage the meat cells, thus preserving its natural taste, authentic structure and nutritional content. Best of all, it makes it more flexible for you as you do not need to cook the whole packet once open, just take up the amount you need for the meal. It also contributes to less food waste, win-win situation! 😊
In case you were wondering how we strike a balance between affordable pricing and quality products; it is all thanks to our well-equipped and sophisticated warehousing facility. We receive goods and produces from Japan every week and they were directly sent to their respective warehouse facilities according to their storage requirements.
Same time, we also own a central kitchen, where we prepare and process goods we acquired from our fellow suppliers.
With that, we are proud to say that KODAWARI owns a NEA-approved warehouse and central kitchen in Woodlands, Singapore. Designed exclusively for F&B business, we have 3 different types of food-grade warehousing facilities, dedicated to every product’s needs.
F&B is rapidly evolving towards efficient and safe food delivery due to COVID pandemic. People nowadays demand fresh, delicious and nutritious food at their homes and in their offices. With this, we believe that with our in-house central kitchen, we can provide our consumers a healthier and more delicious food choice.
Stations are always kept clean and sanitized after using.
Dry warehouse is where we store all our dry goods and products that do not have any strict temperature requirements. Some of the products include canned drinks, certain sauces and condiments, snacks and more.
KODAWARI owns a state-of-the-art frozen warehouse. It is used to store frozen goods and produces (meat, seafood etc) to keep them fresh, ensuring them at their best quality state. Our frozen warehouse helps in eliminating sprouting, rotting and insect damage, allowing us to deliver the best quality products there is to you. Temperature is well maintained between -20°C to -18°C in accordance with NEA guidelines.
Our chilled warehouse is where we store vegetables and fruits we acquired from Japan. Temperature is well maintained between 0°C to 3°C in accordance with NEA guidelines, keeping the fresh produces in their best condition.
To ensure the safety of our customers when it comes to consuming raw ingredients (sashimi etc), we use electrolyzed water filter to sterilize the products before sending them to you.
Electrolyzed water is weakly alkaline bactericidal electrolyzed water with low effective chlorine concentration, for the use of sterilization. The salt pack attached to the filter is added into the water as well as safe food additives, to sterilize food and cooking utensils. It’s environmental friendly as well as it possessed very little chlorine 😊
The water filter is also compliant with the Japan Food Sanitization Law.
An invoice will be sent to you once your order is being made. Alternately if you have an account with KODAWARI, you can log in to your account and check the order status from there.
Reward points will only be credited after the order is completed (in this case, the order is being delivered to you). Feel free to check your account again one day after you receive your order, or contact us at firstname.lastname@example.org if there’s any problem.
KODAWARI is now bringing in fresh items directly from Toyosu Market, Japan! If you want to enjoy fresh seafood but don’t know where to go, you are now looking at the right place. Featuring a series of exquisite sashimi grade seafood, indulge yourself in some Japan vibes today 🙂
KODAWARI will usually launch the preorder on Saturdays, 12pm (subject to availability and Japan holiday disruption).
Buy more to save more, or you can share the purchase with your friends and split the bill later 🙂
All products under GROUP BUY/BULK PURCHASE option will be delivered to the same delivery address unless stated otherwise.
Additional delivery charges may apply if required to send to different addresses (charges may be waived if other addressee(s) has processing orders with us and pending for WEEKEND delivery).
Kindly drop a remark during checkout if you require such service and our staff will get back to you within 2 working days.
The products that we have on KODAWARI are all stored in our well-maintained warehouse located in Singapore.
We take our packing and delivery seriously with utmost care as mentioned in our motto, we want to deliver you our commitment towards product quality and the accessibility towards quality Japanese goods.
There is a reason we want to deliver. 届けたいワケがある。
All of your purchased goods are packed and picked by our dedicated, experience staff. We will have a quality check before packing, and frozen products (meat, fresh seafood, ice cream etc) will come with dry ice and Styrofoam boxes to preserve the freshness. The dry ice can preserve the products for up to 5-7 hours, so please place the products into your freezer as soon as possible upon delivery.
Due to COVID-19, we are currently offering door-to-door delivery to ensure your safety.
If you would like to have a contactless delivery, please make a remark before completing the order.
We are currently running a tier-based delivery fee. Frankly speaking, buy more to save more 😊
- FREE delivery for orders over $150
- $5 delivery fee for orders above $100 but below $150
- $10 flat rate delivery fee for orders below $100
*The above delivery fee applies to the entire Singapore (including Sentosa)
You will be able to pick your preferred delivery time and date when you make an order.
For Tuesdays, Wednesdays and Fridays:
From 1st October 2021 onwards, we will be revising our delivery slots and days to:
We delivery every Tuesday, Wednesday, Thursday and Friday (excluding public holidays).
For Wednesdays and Thursdays:
For Tuesdays and Fridays:
Rest assure that we will send you a message via email during the day of your delivery 😊
The cut-off time for next-day delivery is 12pm everyday.
Example: If you order before 12pm on Tuesday, you can schedule delivery for Wednesday. However if you order after 12pm on Tuesday, you can only schedule the delivery from Thursday onwards.
We do not offer same-day delivery (yet) because our staff needs some time to pick and pack your orders, and also making sure that you get the best from us. We thank you for your understanding 🙂
We would like to apologize in advance in case you are reading this because you would like a refund or exchange. We take our product quality and services very seriously. Your experience and trust are our top priority, in case that your issues are not being stated below, non the less please email us at email@example.com and we will sort it out according.
If the missing product is stated on the invoice but not delivered, kindly drop us an email at firstname.lastname@example.org along with your order number.
We will issue a one-time refund via reward points provided reasonable.
If there’s any dissatisfaction regarding your purchase, please contact us via email@example.com within 24 hours along with your order number and photos/images/clear description as proof.
We do not provide refunds or exchanges if:
- You have a change of mind regarding the purchase
- Only the packaging is different than advertised
We accept credit/debit card payment and PayNow only.
If you have any problems regarding payment, feel free to email us at firstname.lastname@example.org and we will assist you as soon as possible.
For debit/credit card, kindly pick debit/credit card as your payment option and key in your card details during checkout to make the payment.
- Pick PayNow as your payment option when checkout.
- A QR code will be generated once you confirm an order.
- Please scan the QR code via your PayNow app to make payment.
- Alternately, you can save the QR code image/screenshot the QR code and import it into your PayNow app to make payment.
KODAWARI is currently using a trusted and reliable shopping cart system & payment gateway to conduct online orders and transactions.
Sign up as our member and earn reward points while shopping with us! With every $1 purchase you will earn 1 point.
100 points = $1
Points can be used on your next purchase as rebate points!
* Reward points are only applicable for members only
We would love to reward you for helping us spread the word! For every friend that you refer and make a purchase, you will get $7 worth of KODAWARI points!
We will also be giving your friend $7 KODAWARI points after they complete their first purchase.
HOW TO REDEEM: Please ask your friend to add a remark of the referral name when making his/her first order.
In case you did not receive the points after the purchase has been completed, kindly drop us an email to email@example.com and we will arrange accordingly 🙂
*Points will be credited into your account within 3 working days.